At Compassionate Critter Care, my goal is to provide reliable, loving, and peace-of-mind care for your pets while keeping things clear and simple for you. These policies help ensure the best experience for both pets and people.

Travel & Service Areas

Compassionate Critter Care is proudly based in Beaver Falls, PA. All services include free travel within a 15-mile radius of Beaver Falls.

Extended Travel: For clients outside this range, a small mileage fee will apply. Additional mileage is calculated at $0.65 per mile, round trip.

Pet Taxi: I am insured for transporting pets, so I am happy to do pick ups and drop offs upon request! Charges may apply based on travel and service areas.

Pawgress Reports & Check-Ins

Every service with Compassionate Critter Care includes updates, because I believe you deserve peace of mind while your pets are in my care.

• Short Visits (15–60 min): A text update with a quick note and photo confirming feeding, potty, or habitat care.

• Longer Visits (8+ hours): A detailed Pawgress Report infographic sent via text with notes on meals, potty/litter, mood, play or enrichment, with multiple photos and a recap of your pet’s comfort, routine, and activities.

Meet and Greet

Before your first booking, we will schedule a complimentary meet-and-greet. This visit gives us a chance to:

• Get to know each other in person

• Learn about your pet’s routine, personality, and favorite things

• Review any special needs, medications, or care instructions

• Make sure your pet feels comfortable and safe with me

I believe trust starts with a personal connection, for both pets and their people. That’s why every new client receives a free meet-and-greet to ensure the best possible care experience.

Aggressive Dog Policy

At Compassionate Critter Care, the safety of all pets and people is a top priority. I do not accept clients with dogs who display aggressive behavior toward humans or other animals. This includes biting, lunging, or other serious behavioral concerns. I reserve the right to decline or discontinue services if a pet poses a risk of harm.

That said, I fully understand that many pets have anxiety, fears, or reactivity, and I’m always happy to discuss your pet’s individual needs during our free meet & greet to determine if we’re a good fit.

For the safety of your pets, my pets, and myself, I cannot provide any boarding services for dogs with a history of aggression or unsafe behavior. I am happy to give recommendations for a qualified behaviorist or specialized care provider. Please note that this is from a place of love and safety, not judgement!

Booking & Payments

Services must be booked in advance to secure your spot. Payment is due at or before the time of service.

Accepted payment methods: PayPal, Venmo, Cash

Cancellations

• Cancellations with 48+ hours’ notice: no fee.

• Cancellations within 48 hours of service: 15% fee.

• No-shows or day-of cancellations: 50% service fee.

Home Access

Keys, codes, or lockbox arrangements must be made prior to the first scheduled service.

Health & Safety

Dogs and cats in my care must be current on rabies (and other core vaccines recommended by your vet). I must be notified of any illness, injury, or behavioral changes before care.

Medications & Special Care

Oral medications, topical treatments, and simple medical care are available with your written instructions. Injectable medications are considered on a case-by-case basis.

Boarding (In-My-Home Care at CCC Headquarters)

Limited availability. Pet parents must provide food, bedding, and any comfort items to keep routines consistent. Enclosures for exotics may need to be provided by the pet parent on a case-by-case basis.

Emergencies

In the event of an emergency, I will seek veterinary care immediately. You will be contacted right away, but your pet’s immediate safety will always come first.